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In
this course we will learn the dynamics
of conflict resolution through a range
of exercises designed to create a
greater understanding of how conflicts
emerge and how to look for the deeper
meaning behind a conflict. Real
estate agents will learn many different
conflict resolution techniques and how
to apply them to the practice of real
estate. In
this course, we will learn the
following:
* The benefits of facing conflict
*
How conflict can arise when we use the
wrong listening style
*
How to avoid the top 10 mistakes people
make when dealing with upset people
*
Position vs. interest conflict
resolution strategy
*
Four communication patterns that prevent
the resolution of conflict and a 5th
pattern that has a very good chance for
resolution
*
Seven methods to deal with conflict
"A
Methodological Approach to Effective Conflict Resolution"
March 2006
Northwest MLS Reporter
by Kevin Boileau, Ph.D., J.D., LL.M. and Jillayne Schlicke
"Conflict Resolution; Using the Elements to Attain Positive
Outcomes"
February 2006
Northwest MLS Reporter
by Kevin Boileau, Ph.D., J.D., LL.M. and Jillayne Schlicke
"Conflict Resolution: The Huge Costs of Unresolved Conflict"
January 2006
Northwest MLS Reporter
by Kevin Boileau, Ph.D., J.D., LL.M. and Jillayne Schlicke
"Conflict Resolution; Ineffective Approaches"
December 2005
Northwest MLS Reporter
by Kevin Boileau, Ph.D., J.D., LL.M. and Jillayne Schlicke
"The
class provided insights into the nature
of conflict and how we each respond to
it, prompting me to reflect on my
interactions with clients and
colleagues. The class was most
insightful in helping me understand
strategies in resolving conflict,
starting with identifying where the
locus of control truly lies."
-Bob Peterson, Realty Executives,
Bellevue WA
"Thanks.
I've taken away specific tools and
insights I can use both at work and at
home."
-Linda Gaughran, Lake and Company,
Seattle WA
"I
have revisited and revised skills I've learned in the past,
and gained a new simple way to remember empathy. I
love this new, clear and definite approach. I have
changed a bit today."
-Victoria Lowell, Quality Service Real
Estate, Medina WA
'In our business, we really do not have the opportunity to
be vulnerable and share our weaknesses, much less be open to
receiving comments from others. This class was absolutely
eye opening. The teaching style really lends itself to
open dialogue and thoughtful sharing."
-Lucy Hayes, Executive Real Estate,
Bothell WA
"I found this class to be helpful and
informative. So much of life is
negotiable; conflict resolution is a
critical skill. Thank you for
bringing this class to our group."
Iris Raven-Stark, Windermere, Mercer
Island WA
Click here to
read more about our Conflict Resolution Division
"This
class has helped me understand the need
to articulate conflict in a positive way
in order to reach a resolution."
-Steven Fink, Realty Executives,
Bellevue WA
"This
class has helped me understand that I
can make changes through
self-training, achievable through
practice. Great material, great
facilitators and a wonderful
environment."
Stephanie Frost, Windermere Fauntleroy,
Seattle WA
"Kevin,
Jillayne, and the other members of the
class were very helpful in discovering
some practical tools to help me overcome
past patterns."
-Melinda Denham, Windermere Wall Street,
Seattle WA
(now approved: 2 day, 15 clock hour conflict resolution workshop)
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