Conflict Resolution Two-Day Workshop
15 clock hours
C-4683
Two days, 8:30 to 4:30 both days
$695

In this course we will learn the dynamics of conflict resolution through a range of exercises designed to create a greater understanding of how conflicts emerge and how to look for the deeper meaning behind a conflict.  Real estate agents will learn many different conflict resolution techniques and how to apply them to the practice of real estate.  In this 2-day, 15-hour course, we will learn the following:

Identify and assess each type of interpersonal conflict faced within the real estate industry.

Learn many different conflict-resolution techniques for use in the real estate industry;

Learn your own strengths and weaknesses in resolution approaches.

Learn how to use effective conflict-resolution elements and ideas in the real estate industry.

Learn the importance of understanding basic and intercultural aspects of nonverbal communication.

Learn how others in the real estate industry think about and solve conflicts in the hopes of broadening our perspectives and gaining sophistication in our approaches

Identify and understand how listening approaches can both aggravate and diminish conflict during the practice of real estate.

"A Methodological Approach to Effective Conflict Resolution"
March 2006
Northwest MLS Reporter
by Kevin Boileau, Ph.D., J.D., LL.M. and Jillayne Schlicke

"Conflict Resolution; Using the Elements to Attain Positive Outcomes"
February 2006
Northwest MLS Reporter
by Kevin Boileau, Ph.D., J.D., LL.M. and Jillayne Schlicke

"Conflict Resolution: The Huge Costs of Unresolved Conflict"
January 2006
Northwest MLS Reporter
by Kevin Boileau, Ph.D., J.D., LL.M. and Jillayne Schlicke

"Conflict Resolution; Ineffective Approaches"
December 2005
Northwest MLS Reporter
by Kevin Boileau, Ph.D., J.D., LL.M. and Jillayne Schlicke

Next Workshop:

TBD

8:30 AM to 4:30 PM

Lunch from Noon to 1PM

Price:  $695

Location: Discover U, Northgate
2150 North 107th St, Seattle
 

> Click here to pre-register and prepay <

This course is approved for 15 real estate continuing ed "clock hours" by the Washington State Department of Licensing.

End-of-course evaluations from our 4-hour class:

"The class provided insights into the nature of conflict and how we each respond to it, prompting me to reflect on my interactions with clients and colleagues.  The class was most insightful in helping me understand strategies in resolving conflict, starting with identifying where the locus of control truly lies."
-Bob Peterson, Realty Executives, Bellevue WA

"Thanks.  I've taken away specific tools and insights I can use both at work and at home."
-Linda Gaughran, Lake and Company, Seattle WA

"I have revisited and revised skills I've learned in the past, and gained a new simple way to remember empathy.  I love this new, clear and definite approach.  I have changed a bit today."   
-Victoria Lowell, Quality Service Real Estate, Medina WA

'In our business, we really do not have the opportunity to be vulnerable and share our weaknesses, much less be open to receiving comments from others. This class was absolutely eye opening.  The teaching style really lends itself to open dialogue and thoughtful sharing."
-Lucy Hayes, Executive Real Estate, Bothell WA

"I found this class to be helpful and informative.  So much of life is negotiable; conflict resolution is a critical skill.  Thank you for bringing this class to our group."  
Iris Raven-Stark, Windermere, Mercer Island WA

Read about our Conflict Resolution Division

"This class has helped me understand the need to articulate conflict in a positive way in order to reach a resolution."
-Steven Fink, Realty Executives, Bellevue WA

"This class has helped me understand that I can make changes through self-training, achievable through practice.  Great material, great facilitators and a wonderful environment."
Stephanie Frost, Windermere Fauntleroy, Seattle WA

"Kevin, Jillayne, and the other members of the class were very helpful in discovering some practical tools to help me overcome past patterns."
-Melinda Denham, Windermere Wall Street, Seattle WA